Hosted Exchange maintenance windows

Many Interconnected Technologies clients enjoy the hosted Exchange service we offer from 123Together, a premium provider of this service (at a good value, of course!). 123Together conducts regular maintenance during scheduled windows of time each month. This does not apply to our clients who use the Exchange and Email services provided by Rackspace.

Here is the schedule for the remainder of the year, into next year:

• September 13th
• October 11th
• November 15th
• December 13th
• January 17th
• February 14th

Here is additional information about the outages:

Dear Customer, 

This is an important downtime notice for customers using our shared Exchange, SharePoint and CRM hosting services. Please notify appropriate contacts of this maintenance period. 

The servers will be taken offline intermittently for regular maintenance and upgrades from 11:00 pm to 7:00 am, EDT (GMT -5 hours).

You may lose connectivity depending upon which part of the system is being worked on. This maintenance work will help make the servers more secure by installing the latest software patches and other upgrades to help the system run better. We will also be performing system maintenance to improve the reliability and stability of the system.

During this maintenance window, you may NOT be able to connect to the Exchange servers via your MS Outlook or via WebMail (Outlook Web Access) or via any other devices.

Depending on which servers are being worked upon, you will lose access for all or part of this downtime window. We will also be performing additional maintenance on our provisioning server. As a result of this work, the Control Panel and the ability to make provisioning requests through customized API calls will NOT be available for most or all of this maintenance window.

NOTE:

Any e-mails sent to you during this time will be captured and queued by our backup server so that you will not lose any incoming e-mails. If you want to have access to your Outlook mailbox data during this entire window of time, you must setup Outlook to operate in Cached or Offline mode. Any changes you make inside Outlook while in offline mode can be synchronized when you re-connect to the Exchange servers in online mode. Instructions on setting up Outlook for Cached or Offline mode can be found at the answer center of the Control Panel.  

We apologize for any inconvenience this may cause and appreciate your understanding as we take the necessary measures to ensure the quality of our service.